Your Brand Isn’t What You Think It Is

It’s what everyone else thinks it is.

Sit with that for a minute. That can be a scary thought for some. Your marketing department (which might be you) painstakingly crafted a platform for your brand and everyone’s on board. Internally.

When we’re too close to the action, we can quickly get attached to creative concepts we believe clearly represent the brand. The problem is, the internal team is living your brand story on a daily basis. Retailers are not. Your end-users are not.

We want these two audiences to “get it” when they’re exposed to your messages so you can build brand equity. If they don’t, they’ll make up their own narrative.

For example, say the key characteristics of your brand include heritage, the Everyman archetype and trust. You must be sure that these are conveyed in everything from imagery to written content, from color palette to fonts, from ad placement to how reps present to their buyers.

Your brand story has to be obvious to generate recognition.

If you’re unsure on how your brand will be perceived by your targets, a soft launch to a select group or simple web-based survey can do wonders to reassure you – or send you back to the drawing board.

Inspiration on the Creation of Logotypes: Doyald Young

I saw him speak years ago, and this video by Lynda.com captures the inspiring nature of Doyald Young. You may know me on Twitter as a #fontnerd, and today designers all over are regretting the loss of such a great pioneer in our field.

Why Paper Planograms (and Workbooks) Will Never Go Out of Style

This is a much-discussed topic in our circle here at Studio 22. Brands and sales reps often feel mired in the stacks they have to ship out or carry with them, not to mention the printing and mailing costs associated with these materials.

What I hear a lot is, “It uses so much paper. Can’t we put it on the web?” Of course, we’re biased toward printed pieces – it’s our nature. But we are also always in favor of cutting waste – it’s our duty.

I’m here to make the case for keeping these printed pieces (and their associated mailing costs) in your budget. In the instance of Planograms, particularly, it’s important to look at the situation from the retailer’s eyes. There are benefits to you, the manufacturer, wrapped neatly in here, too.

The purpose of creating a planogram is to ensure that your brand is represented properly at retail via signage and product display. If you rely on the retailer to do your floor or wall set (rather than a brand rep), sending a planogram is a necessity.

Send two hard copies: one for the office (back-up) and one working copy for the sales floor. If these are the only copies the retailer has, they’ll keep track of them. You are actually helping to control waste this way. If your planograms were accessible online, they would be printed an indefinite amount of times and tossed in the waste basket after use. Additionally, colors vary from screen to screen and printer to printer, so you have no control over how color swatches are conveyed to the user if printed from the web. Not to mention…

When it’s time to do a reset of your merchandise for markdowns or a new season, the last thing a shop owner running on limited staff (you know, this economy…) wants to do is send a sales associate to the back to locate and print your planogram. An unattended sales floor = poor customer service = lost sales and/or possibility of theft. If there is one quality color document on the sales floor, you’ve saved the retailer 15 minutes. Looking at this from the retailer’s perspective is important, which brings us to…

The overarching point, which is: Make it easy and convenient for the retailer to present your merchandise. If it’s not easy and it doesn’t help them sell product, they won’t do it to your specifications and brand recognition will be lost.

Printed workbooks, when designed correctly, also offer convenience to your retailers. They become an important reference tool when quality product images (photos or renderings) are prominently displayed in the layout, reducing phone calls and sales rep visits.

We’ve been on the other side of the cash register, and have culled this expertise into creating several new service offerings aimed at connecting brands with their end-users on the retail floor. Click here to see our merchandise presentation services list, or give us a call at (240) 288-8116.

Ramp It Up @ SIA ’11 Gets Some Air

We’re (almost) famous.

Last week, OIWC’s own Hillary Harding was interviewed by 9News in Denver to promote the Ramp It Up fashion show, happening on the first night of the SIA Snow Show this Thursday. She was even backed up by three brave guys decked out in women’s Burton gear. Great interview…plus, our logo design makes an appearance at the end of the spot.

The Ski Channel is also slated to be taping the drag show, so we’ll be keeping an eye on their site post show.

Packaging & Display Ideas for Products You Can’t Put on a Hanger

Manufacturers of jackets and pants have it easy. They can slap a hang-tag on their products and throw them on a hanger, and they’re ready to go. But what about you – maker of knit hats or scarves, neck gaiters, headbands, messenger bags? Not so much.

When the obvious solution just won’t do, packaging and displaying your products at retail can be a real challenge. Awkward items require extra attention.

Avoiding the Bargain Bin Look
When small merchandise like scarves or gaiters are piled into a box or floor dump, it can degrade the brand’s value in the customer’s eye. Not to mention, who wants to sift through a laundry hamper to find what they’re going to pay for?

Make it a no-brainer for the retailer to coordinate your items with complementary merchandise on the floor. A branded shelf-friendly container that neatly displays folded or knotted scarves can be placed atop an outerwear floor fixture. A hang-tag at the end of each scarf completes the presentation.

Make It Easy for Your Retailers
Stand-alone fixtures with a small footprint can make it easy for retailers to comply with your branding guidelines – headwear and socks are prime examples here. After the initial investment of the floor display, you can update the rack seasonally by sending new P-O-P designs to insert into available spaces.

If a retailer is not willing to use your display, have a back-up plan in place. This could be as simple as including in your workbook a rendering of how your products can be merchandised on a table, etc.

Eliminate Sloppiness
Bags with a single strap – messenger bags and purses – can get sloppy on standard wall hook fixtures fairly quickly. A tangled mess of webbing is simply not inviting to customers, and won’t represent your brand well.

Consider alternate ways your product can be displayed. Can the strap be folded into the cavity of the bag, making table- or fixture-top display possible?

Additional Design Ideas
Want more solutions for hard-to-hang items? How about:

  • A removable (and replaceable) branded band or wrap that neatly contains a folded scarf for easy display at the cash/wrap area.
  • Hang-tags attached to hats with hook pins, rather than “I” pins, allowing them to be displayed on slatwall hooks.
  • A low-profile wall display that holds shoulder bags on shallow shelves, rather than on hooks. It works for shoes!
  • A shallow display box with dividers that can hold hats, gaiters AND scarves in orderly rows.

Please share below what has worked (and hasn’t!) for your brand when it comes to challenging retail display.

Studio 22 Helps OIWC “Ramp It Up”

What’s better than a winter sports fashion show? One that raises funds for educational programs designed to help women in the outdoor industries reach their professional goals. Ramp It Up – SIA, an Outdoor Industries Womens Coalition event, provides a unique way to call attention to brands that are putting energy behind making high-quality women’s-specific products. Studio 22 is participating as a sponsor for this upcoming event at SIA’s Snow Show in Denver. Burton and SIA have also signed on as two of the event’s sponsors.

We’re super excited to contribute to OIWC’s continued success through the Ramp It Up fundraiser. Recognizing companies that are creating outstanding women’s gear and clothing in a lighthearted setting will be a great wrap-up to the first day of the show. Ramp It Up begins immediately following the SIA Fashion & Trends Show on January 27, 2011.

This is an OIWC event, but we want to give Ramp It Up its own look, capitalizing on the stylistic freedom that exists in the snow industry. Studio 22 is creating all of the visual touchpoints for the Ramp It Up event, from the custom logo design, to show hand-outs and email blasts, advertisements and event signage.

For more information on modeling in Ramp It Up or to donate to OIWC, log on to www.oiwc.org.

Cutting Waste & Enhancing Customer Experience with QR Codes

I’m pretty excited that we’ll be working on a new design project that will include QR codes. (For detailed QR code information, see Larry Pluimer’s Indigitous site.) This particular project is a piece of sales literature that will need to function at times in the absence of a company representative. So, using these codes is an efficient way for this manufacturer to expose customers to additional product information without overwhelming them with a ton of text to read on the printed piece. Plus, it allows the reader to stay focused on the product visuals!

QR codes can be used in a number of ways to enhance not only business-to-business transactions, but the customer experience as well. For example:

  • Send the consumer to a landing page or micro-site showcasing component details, care instructions, or other ways to use your product.
  • Provide an offer code for a discount on their next purchase of your product.
  • Invite them to join your email list.

Another advantage of using QR codes is waste reduction. You can significantly decrease your printing expenditures and paper (and ink, and energy, and water) use by including a code on your package or hang-tag to allow consumers to:

  • download a PDF of your manual in their language of choice.
  • allow them to register their product for warranty.

You can even reduce the size of your signage if you include QR codes. Plus, it frees up one of our favorite things – white space! Imagine a sign with only a great, attention-grabbing call to action and imagery that intrigues someone to want to know more about an event you’re hosting. A QR code can be placed on the sign that leads the viewer to an event listing where they can purchase tickets/register, get calendar details and click through to a website. Here, you’ve engaged your audience before the event even starts. They’re invested in the experience with your company.

If done with purpose and process, QR codes can be very engaging. Without planning, though, they could easily fall flat. I’ll be sure to do a follow-up to this post once our new project is complete. But in the meantime, I leave you with my own QR code:

Eryn Willard contact info

Climb On – A Palette from the Crag

During a week of falling yellow leaves, this week’s palette recalls a day at the crag in early summer. Look at those bright green leaves!

Eryn climbing at a local spot.

Climb On

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